PRIVACY POLICY
PRIVACY POLICY
Last Updated: September 9, 2026
At Own Octopus, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, protect, and share information when you visit or make a purchase from our website.
By using our website, you agree to the practices described in this Privacy Policy.
1. INFORMATION WE COLLECT
When you visit our website, place an order, contact us, or otherwise interact with Own Octopus, we may collect certain information.
Information you provide to us
This may include:
Full name
Billing and shipping address
Email address
Phone number
Order and purchase details
Information you provide when contacting our customer support
Any other information you voluntarily provide to us
Payment information
Payments may be processed through third-party payment providers. We generally do not directly store your complete debit card, credit card, banking, or other payment credentials on our servers. Your payment information is handled by the applicable payment processor according to its own privacy and security policies.
Information collected automatically
When you visit our website, certain information may be collected automatically, including:
IP address
Browser type and device information
Operating system
Pages viewed and interactions with our website
Referring website or source
Approximate location derived from your IP address
Date and time of website visits
Website usage and technical information
2. HOW WE USE YOUR INFORMATION
We may use the information we collect to:
Process and fulfill your orders
Deliver products to you
Provide order updates and tracking information
Communicate with you regarding your orders
Respond to customer service requests
Process payments and prevent fraudulent transactions
Improve our website, products, and services
Understand how customers use our website
Maintain website security
Detect and prevent fraud, abuse, and unauthorized activity
Provide relevant advertisements and marketing communications
Measure the effectiveness of our advertising campaigns
Send promotional communications where permitted by applicable law
Comply with legal and regulatory requirements
We only use personal information for legitimate business purposes and as otherwise permitted by applicable law.
3. COOKIES AND SIMILAR TECHNOLOGIES
Our website may use cookies, pixels, tags, scripts, and similar technologies.
These technologies may help us:
Keep our website functioning properly
Remember your preferences
Understand website traffic and usage
Improve website performance
Measure advertising performance
Show relevant advertisements
Understand whether advertisements lead to visits or purchases
Some cookies may be placed by third-party services that operate on our behalf or provide analytics, advertising, payment, or other website functionality.
You may be able to control or disable cookies through your browser settings. However, disabling certain cookies may affect some features or functionality of the website.
4. ADVERTISING AND MARKETING
We may use third-party advertising and analytics services to help us understand website activity, measure advertising performance, and deliver advertisements that may be relevant to visitors.
These services may use cookies, pixels, tags, or similar technologies to collect information about interactions with our website. Depending on your interactions with our website, information such as your IP address, device information, browser information, website activity, and purchase or conversion information may be processed for measurement, attribution, fraud prevention, and advertising purposes.
We may use advertising platforms such as Meta and Google and other service providers from time to time. These third parties process information according to their own privacy policies and terms.
You may have options to manage or control certain personalized advertising through the settings provided by the relevant advertising platform or through your browser/device.
5. THIRD-PARTY SERVICES
We may use trusted third-party service providers to operate and improve our business.
These may include providers for:
Website hosting and ecommerce functionality
Payment processing
Order fulfillment
Shipping and delivery
Order tracking
Customer support
Analytics
Advertising and marketing
Fraud prevention
Email and communication services
These providers may have access to information necessary to perform services on our behalf. We expect our service providers to handle personal information appropriately and only for legitimate purposes.
Third-party services are governed by their respective privacy policies and terms.
6. HOW WE SHARE INFORMATION
We do not sell your personal information as a standalone product.
We may share information with third parties when reasonably necessary to operate our business, including:
Payment processors
Shipping and logistics partners
Order fulfillment providers
Technology and ecommerce service providers
Analytics providers
Advertising and marketing platforms
Customer support providers
Fraud prevention and security providers
Professional advisors, where necessary
Government authorities or law enforcement when legally required
We may also disclose information where necessary to protect our legal rights, prevent fraud or abuse, enforce our policies, or protect the safety and security of our customers, website, or business.
7. ORDER AND SHIPPING INFORMATION
When you place an order, we may share relevant information such as your name, phone number, email address, and shipping address with payment, fulfillment, shipping, and delivery partners as necessary to process and deliver your order.
This information may also be used to provide you with order confirmations, shipping updates, tracking information, and customer support.
8. DATA SECURITY
We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the internet or method of electronic storage can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.
9. DATA RETENTION
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including fulfilling orders, providing customer support, maintaining business and transaction records, resolving disputes, preventing fraud, and complying with legal or regulatory obligations.
When information is no longer reasonably required, we may securely delete, anonymize, or otherwise dispose of it where appropriate.
10. YOUR PRIVACY RIGHTS
Depending on applicable law, you may have certain rights regarding your personal information.
These may include the right to:
Request access to personal information we hold about you
Request correction of inaccurate information
Request deletion of certain information
Request information about how your personal information is used
Withdraw consent where processing is based on consent
Object to certain types of processing
Opt out of certain marketing communications
Some requests may be subject to legal or operational limitations.
To exercise a privacy-related right, you can contact us using the details provided below. We may need to verify your request before taking action.
11. MARKETING COMMUNICATIONS
If you provide your contact information or otherwise consent to receive promotional communications, we may send you information about products, offers, promotions, or updates.
You can unsubscribe from promotional emails at any time by using the unsubscribe option provided in the email or by contacting us.
Transactional communications, such as order confirmations, shipping updates, payment notifications, and customer service messages, may still be sent when necessary to complete or support your transaction.
12. CHILDREN'S PRIVACY
Our website is not intended to knowingly collect personal information from children without appropriate authorization.
We do not knowingly solicit personal information from children for marketing purposes.
If you believe that a child has provided personal information to us inappropriately, please contact us so that we can review and take appropriate action.
13. THIRD-PARTY WEBSITES
Our website may contain links to third-party websites, applications, or services. We are not responsible for the privacy practices, content, security, or policies of third-party websites.
We recommend reviewing the privacy policy of any third-party website before providing personal information.
14. INTERNATIONAL DATA PROCESSING
Some of our service providers may process or store information on servers located outside India.
Where personal information is transferred to or processed by third-party providers, we take reasonable steps to work with reputable providers and require appropriate safeguards where applicable.
15. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time to reflect changes in our business, website, technology, legal requirements, or privacy practices.
When we make changes, we will update the "Last Updated" date at the top of this page.
We encourage you to review this Privacy Policy periodically.
16. CONTACT US
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the way we handle your personal information, please contact us:
Own Octopus
Location: Bengaluru, Karnataka, India
Email: support@ownoctopus.com
We will make reasonable efforts to respond to privacy-related requests and concerns in accordance with applicable law.
By using the Own Octopus website, you acknowledge that you have read and understood this Privacy Policy.